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Our return policy


Our aim is that all our products reach you in perfect condition. If you are disappointed in any way we would like to know, so please make sure you contact us if this is the case.

As long as your product is unopened and unused and in the original package with all original tags, you can return your item within 14 days for a full refund based on your original payment method or replacement. To return your goods to Seibertron® Online Team, please send the products you are returning to the address below:


Shenyang Seibertron E-Commerce Co., Ltd

Room18, Floor 29

No.79 Shenliao Dong Road

Tie xi district





  • Please contact us before you sending a return.
  • Please get a receipt from the post office as a proof of postage until we received your item and actioned the refund

  • We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.